Frequently asked questions

We offer domestic and international flight tickets, hotel bookings, car rental, VIP transfers, international travel insurance and representation services for airlines worldwide.

Our office is at Mimar Kemalettin Mah. Ordu Cad. No:15/210 Beyazıt Çarşısı, Fatih / İstanbul. You can visit us during opening hours for face-to-face service, or complete everything by phone and email if you prefer.

You can call us on +90 (212) 518 91 91 / +90 (530) 404 07 97, email info@bircanturizm.com or fill in the contact form on our website.

Yes. Bircan Turizm San. ve Tic. Ltd. Şti. is an IATA-accredited and TÜRSAB-licensed travel agency. Our licence numbers are listed on the About Us page.

Yes. We manage companies' flight, accommodation, transfer and insurance needs for business travel from one place, with regular reporting and invoicing support.

Our website is available in 12 languages. Our phone and in-office service is mainly provided in Turkish; for requests in other languages, please contact us by email.

As an IATA-accredited agency, we can issue tickets with scheduled airlines worldwide. We work with many airlines, including Turkish Airlines, Pegasus, AJet, SunExpress, Lufthansa, Air France, KLM, Qatar Airways and Etihad Airways.

It usually pays to book 3–8 weeks ahead for domestic flights, 1–3 months ahead for international flights and 2–6 months ahead for long-haul flights. We recommend booking even earlier for holiday periods.

Airlines sell seats in different fare classes. As the cheaper classes sell out, the system moves to the next price level, so the fare for the same flight changes with demand and the number of seats left.

Once payment is complete, your ticket is issued and your e-ticket is usually sent to your email within a few minutes.

Change and refund conditions depend on the fare. Promotional fares are often non-refundable, while flexible fares allow changes and refunds. We handle all transactions for tickets bought from us on your behalf.

Yes. We usually request special group fares from airlines for groups of 10 or more. Name submission and payment deadlines may differ for group tickets.

It depends on the airline and route. With some airlines a return ticket is cheaper, while in other cases two one-way tickets may cost less. We compare both options for you.

Yes. Simply give us your frequent flyer number when booking and you will keep earning miles on your flights.

We recommend arriving at least 1.5–2 hours before domestic flights and at least 3 hours before international flights. Check-in counters usually close 30–45 minutes before domestic and 60 minutes before international departures.

You can check in online on the airline's website or app using your booking reference (PNR) and surname. It usually opens 24 hours before departure.

Your baggage allowance is shown on your e-ticket. "20K" means 20 kilograms and "1PC" means one piece. Allowances vary by airline, route and fare.

Liquids must be in containers of up to 100 ml, carried in a transparent bag of about 1 litre. Medicines and baby food needed during the flight can be exempt.

Buying extra baggage before the flight is much cheaper than at the airport. Contact us to add extra baggage to your ticket.

Depending on the length of the delay and the flight distance, you may be entitled to meals, accommodation, a refund or an alternative flight. Compensation may also be claimed under certain conditions. We support you with alternative flights and refunds for tickets bought from us.

Before leaving the airport, go to the lost and found office in the baggage hall, file a Property Irregularity Report (PIR) and keep the file reference.

Babies can usually fly from 7 days old. Most airlines accept pregnant passengers without documents up to week 28, and with a medical certificate after that; they are not accepted after week 36 (week 32 for multiple pregnancies). Rules vary by airline.

Small cats and dogs can travel in the cabin if they are under a certain weight limit, otherwise in the hold. Space is limited, so the request must be made when booking.

We make bookings throughout Türkiye and worldwide, including city hotels, resorts, boutique hotels and apartments.

Cancellation conditions depend on the hotel and rate type. We clearly tell you which rates are free to cancel and which are non-refundable before you book.

Yes, we can issue a confirmed hotel reservation document for your visa application.

In many countries, accommodation tax is collected separately at the hotel. We inform you about such extra charges when booking.

A valid driving licence, ID or passport and a credit card in the driver's name are usually sufficient. Minimum age and licence-holding requirements apply depending on the rental company.

Yes. We book your car so that it is ready in your destination country. Some countries may require an International Driving Permit alongside your national licence.

Yes. Pick-up and return are available at the airport, your hotel or another agreed address; some locations may incur an extra charge.

Insurance included in the rental usually covers collision damage with an excess and third-party liability. Additional cover may be needed for tyres, glass and underbody damage. We clarify the terms before booking.

We offer private transfers from airports, especially Istanbul Airport and Sabiha Gökçen, to your hotel, home or office.

Our drivers track your flight; if it is delayed, the pick-up time is updated and the driver waits for you.

No. The VIP transfer price is fixed when you book and does not change because of traffic or route.

Yes. We offer sedans and minivans for individual travellers, and minibuses and coaches for groups.

It varies by policy, but typically includes medical treatment costs for illness or accidents abroad, emergency medical evacuation, hospitalisation and baggage loss.

Schengen applications usually require travel health insurance with at least €30,000 of cover, valid across the whole Schengen area for the entire trip.

Once we have all your details, your policy is usually issued the same day and sent by email.

Yes. We offer policies with cancellation cover that protect your non-refundable costs, within set limits, if you have to cancel your trip for a valid reason listed in the policy.

Please contact us for up-to-date information on payment options. We will tell you the available payment methods and conditions when you book.

Yes. An invoice is issued for all transactions for both individual and corporate clients.

Many countries require a passport valid for at least 6 months from the date of entry. For the Schengen area, it must be valid for at least 3 months after your departure date and have been issued within the last 10 years.